Contact information

Contact Information

Effective Date: July 22, 2026

Kilnexllc is committed to providing clear communication and responsive customer support. If you have questions about products, orders, shipping, returns, refunds, payments, or any other matter related to our store, please contact us using the information below.

Business Information

Primary Contact Details

Customer Support Services

Our support team can assist with:

  • Order status and tracking inquiries
  • Shipping and delivery questions
  • Returns and exchanges
  • Refund requests and updates
  • Payment and billing inquiries
  • Product information requests
  • Website assistance
  • General customer service support

Customer Service Hours

  • Monday – Friday: 9:00 AM – 5:00 PM
  • Saturday: Closed
  • Sunday: Closed

Messages received outside normal business hours will be reviewed on the next available business day.

Response Time

We aim to respond to customer inquiries within 24–48 business hours.

Response times may vary during weekends, holidays, and periods of increased support activity.

Mailing Address

Official correspondence may be sent to:

7901 4th St N
St. Petersburg, FL 33702
United States

Information to Include When Contacting Us

To help us process your request efficiently, please include:

  • Your full name
  • Your order number (if applicable)
  • The email address used when placing the order
  • A detailed description of your inquiry
  • Relevant photos or supporting documentation when applicable

Additional Store Policies

Customers may also review the following policies available on our website:

  • Return and Refund Policy
  • Privacy Policy
  • Terms of Service
  • Shipping Policy
  • Payment & Checkout Policy

Contact Us

Last Updated: July 22, 2026