Privacy policy

Privacy Policy

Effective Date: July 22, 2026

Kilnexllc ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, place an order, contact us, or otherwise interact with our services.

Business Information

Information We Collect

Personal Information You Provide

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment information necessary to process transactions
  • Order history and purchase details
  • Customer service inquiries and communications
  • Information submitted through forms on our website

Information Collected Automatically

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Date and time of website visits
  • Pages viewed and browsing behavior
  • Referral sources and website interactions
  • Cookie and analytics data

How We Use Your Information

  • Process and fulfill orders
  • Provide customer support and respond to inquiries
  • Send order confirmations, shipping updates, and service communications
  • Process payments securely
  • Prevent fraud and unauthorized transactions
  • Improve website functionality and user experience
  • Maintain business records and internal operations
  • Comply with legal and regulatory obligations

How We Share Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties only when necessary to operate our business and provide services, including:

  • Shopify and e-commerce platform providers
  • Payment processors
  • Shipping and fulfillment providers
  • Fraud prevention and security partners
  • Analytics and performance service providers
  • Professional advisors and legal authorities when required by law

Behavioral Advertising

We may use information about your interaction with our website to help provide relevant advertisements and marketing communications.

You may manage advertising preferences through:

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality, remember preferences, analyze website performance, and enhance the customer experience.

Most browsers allow users to control cookie settings through browser preferences.

Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Request restriction of certain processing activities
  • Object to specific uses of personal information
  • Request data portability where legally available
  • Withdraw consent where processing is based on consent

Data Retention

We retain personal information only as long as necessary for legitimate business purposes, legal compliance, dispute resolution, and enforcement of agreements.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

International Data Transfers

Your information may be processed in countries where our service providers operate. Appropriate safeguards will be implemented where required by applicable law.

Do Not Track Signals

Because there is no consistent industry standard for responding to Do Not Track signals, our website may not respond differently when such signals are received.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page together with the revised effective date.

Contact Us

Last Updated: July 22, 2026